Google My Business is a great way to connect with customers and promote your business. Here are five customer service tips to help you get the most out of your Google My Business account:
1. Respond to reviews. Google My Business gives customers the ability to leave reviews about their experiences with your business. Be sure to respond to both positive and negative reviews in a professional and helpful manner.
2. Use keywords in your listing. Including relevant keywords in your Google My Business listing will help customers find you more easily when they’re searching online.
3. Keep your information up to date. Make sure your contact information, business hours, and other details are accurate and up to date. This will help avoid confusion or frustration for customers trying to reach you.
4. Add photos and videos. Customers love seeing photos and videos of businesses they’re interested in, so be sure to add some to your listing.
5. Promote special offers and discounts. Use your Google My Business listing as a way to promote any special offers or discounts you may be running. This is a great way to attract new customers or encourage repeat business from existing ones.
Google My Business customer service hours
oogle My Business customer service hours are Monday to Friday, 9am-5pm EST.
Google My Business offers customer support through its Help Center and by phone. The Help Center is available 24/7 and offers answers to common questions about using the platform. To speak to a customer service representative by phone, dial 1-855-482-5995 Monday to Friday, 9am-5pm EST.
How to change your Google My Business hours
f you need to change your Google My Business hours, there are a few steps you need to follow. First, log in to your Google My Business account. Then, click on the “Info” tab. Next to the hours section, click on the pencil icon. From here, you can edit your business hours. Be sure to click “Apply” when you’re finished.
What to do if your Google My Business listing is suspended
f your Google My Business listing is suspended, there are a few things you can do to try and get it reinstated. First, check to see if you may have violated any of Google’s policies. If you have, try to correct the issue and then submit a request for review. If you believe your listing was suspended in error, you can also contact Google directly. Include as much information as possible in your request, such as your business name, address, and website.
How to appeal a Google My Business suspension
f your Google My Business account has been suspended, you can appeal the suspension. To do this, you will need to sign in to your Google My Business account and click on the “Appeal” button.
Once you have appealed the suspension, Google will review your account and decide whether to reinstate it or not. If your appeal is successful, your account will be reinstated and you will be able to access it again.
How to get more reviews on your Google My Business listing
he more reviews your Google My Business listing has, the more likely potential customers are to trust your business. Here are a few tips to get more reviews:
1. Make it easy for customers to leave a review by providing a link on your website and in your email signature.
2. Ask customers to leave a review after they’ve had a positive experience with your business.
3. Respond to all reviews, both positive and negative. This shows that you value customer feedback and are willing to make changes based on it.
4. Offer incentives for customers to leave a review, such as discounts or coupons.
The benefits of claiming your Google My Business listing
f you manage a business, claim your Google My Business listing. It’s simple and free. By claiming your business listing, you can control the information that customers see when they search for your business on Google.
Google My Business makes it easy to create and update your listing—so you can stand out, no matter what device potential customers are using. Plus, your listing works with Google Maps, so customers can quickly find directions to your business.
Claiming your business listing is the first step to helping customers find you on Google Search and Maps. After you claim your business, you can verify your business information, add photos, and respond to customer reviews.
How to optimize your Google My Business listing
. Providing prompt customer service
2. Answering customer inquiries thoroughly
3. Resolving customer complaints efficiently
4. Being available to customers 24/7
5. Following up with customers after service is provided